RETURNS & REPLACEMENTS:

1. Return Policy Timeline for different categories
Category TimeLine suggested Conditions

Power Bank

7 days or less from the date of delivery

Refunds are not offered on Power Bank. However, we do provide replacement in case of any defect. Refer the Conditions for Replacements .

Wireless Mouse/Keyboard

7 days or less from the date of delivery

Refunds are not offered on WWireless Mouse purchases. However, we do provide replacement in case of any defect. Refer the Conditions for Replacements .

Mobile Charger/Data Cable

7 days or less from the date of delivery

Refunds are not offered on Mobile Charger/Data Cable. However, we do provide replacement in case of any defect. Refer the Conditions for Replacements.

Earphones

7 days or less from the date of delivery

Refunds are not offered on Earphones purchases. However, we do provide replacement in case of any defect.

2. What is the procedure if I wish to request for a return/replacement?
  • Please notify Mart Dreams within the given timeline. For a speedy return/replacement process kindly click here. If you are unable to get in touch with Mart Dreams, then we shall not be liable for the failure to replace the order.
  • If our Customer Support Team determines that your problem qualifies under warranty coverage, Mart Dreams will arrange the reverse pick up for the product that is under Return Policy Timeline. Do note that an amount of Rs. 150 will be charged from you in case of reverse pick up.
  • You can also self-ship product where reverse pick up may not be applicable. Dispatch the product within 48 hours after return request is raised. An amount of Rs. 100 will be reimbursed towards the self-shipment cost from your end in the form of a coupon code.
  • Returned products are to be packed in the original packing.
Note: For all self-shipped returns, please ensure product is packed properly and a reliable courier service is used.
3. What to do if I do not receive my order?
If the customer does not receive his/her order then he/she can call us on 9772240141 or send us an e-mail on support@martdreams.com Our support team will revert to you within 24-48 hours.
4. What is the procedure after I have asked for a return/replacement?
  • If you do not get the return/replacement product within 7-10 business days then you can contact our support team. They will be happy to assist you
  • We arrange reverse pick up for certain products.
  • In case you change your mind and wish to keep the item, then cancel the return/replacement request. If the item has already been dispatched then you can reject the replacement order at the time of delivery.
5. When are returns not acceptable?
  • We will not be able to accept any returns after 5-7 days depending upon the category from the date of delivery.
  • We do not accept returns when the product is damaged or broken. Product should not be used.
  • All the products delivered in our "package" must be returned. Anything missing from the "package" will not be accepted.
6. What is the eligibility for refund?

A product is eligible for refund, if it fulfills this condition:

  • Received different product from what was ordered

Refund will not be offered under these conditions:

  • Received incomplete order
  • Product is damaged by you
  • Wrong Order placed by you
  • Did not like the product
  • After reverse pickup, Mart Dreams receives product in damaged condition
7. CANCELLATIONS:

1. How do I cancel my order?

  • To cancel your order, send us an e-mail on support@martdreams.com or call us on this number 9772240141 within 6-8 hours working hours*.
  • We will be able to cancel your order only if the shipment has not been dispatched from our end.
    8. Business/Bulk Order Policy
    • Mart Dreams reserves the right to limit quantities of products to provide a wide selection at great prices
    • You will be notified of change in product price prior to processing
    • You have to make 50% payment in advance
    • For bulk order, minimum quantity is 20
    • In case of any issue with the product after delivery, Mart Dreams has to be notified within 48 hours of the delivery. If you are unable to do so, Mart Dreams shall not be liable for the failure to replace the order
    9. What is the warranty on Power Bank? (Warranty only on smart watches)
    • We offer 6 Months warranty on Power Bank issues on all Power Banks from the date of delivery.
    • We give 30 days, warranty on battery from Date of delivery.
    10. What is the warranty on Wireless Mouse/Keyboard?

    We offer 6 months manufacturing warranty from the date of Delivery.

    11. What is the warranty on Earphones?

    We offer 6 months manufacturing warranty on from the date of delivery.

    • Returns without prior communication with us will not be accepted.
    • To request further instructions on how to return your order, please email us at support@martdreams.com.
    • There might be a lead time required to set up the transaction with your bank.
    • Return packages remains your responsibility until it is received by our team.
    • Replacement order will be initiated only after the quality check of the returned product